Demo: The Reddit Hoodie Case

This is a real case from r/shopify. See how Chargeback Shield builds a professional dispute response.

Case Details

Customer

Sarah M.

Amount

$89.00

Reason Code

Item Not Received

Item

Custom embroidered hoodie with "Sarah" embroidered on the front. One-of-a-kind personalized item made specifically for this customer.

Shipping

USPS Priority Mail, tracking #9400111899223847650001. Delivered to customer's address on file. Delivery confirmed by USPS with photo confirmation.

Customer Communications

No communications received from customer before or after delivery. Customer did not reach out to request a return or report any issues. Chargeback filed directly with bank without contacting seller.

Additional Evidence

Product is a custom-embroidered hoodie with the customer's own name on it. This personalization proves the item was made specifically for this customer and could not be resold. The shipping address matches the customer's billing address on file.